Ongoing Support Plans – Wallace Instruments

Maintenance Support Plans

Wallace Instruments delivers extensive service and calibration support, enhanced by being the only UKAS ISO/IEC 17025 accredited calibration laboratory for automatic benchtop rubber hardness testers in the U.K.

Our highly trained technicians provide comprehensive servicing, calibration and upgrade services worldwide, including on-site visits for even greater convenience. In addition to our own Wallace Instruments range, we can calibrate hardness testers, durometers, digital scales and densimeters from other brands allowing us to provide you with more comprehensive support.

This service is coordinated by our Head Office in Dorking, England for the United Kingdom and Europe, and delivered directly by trained and qualified technicians at Wallace approved agencies worldwide.

We offer one and three-year service contracts making it even easier to ensure your instruments are performing at their optimum.

As a SafeContractor-accredited company, you can be sure that our team meets recognised standards in health and safety, quality, sustainability and ethics, adding an extra layer of confidence.

What’s included?

What do our technicians do? What are people paying for?

Why customers choose our support plans

Reduces Disruption

Reduce disruption to your site by limiting the number of service visitors. Wallace can calibrate a variety of instruments and brands.

Spot issues early

Preventative maintenance allows for issues to be identified in advance reducing the possibility of downtime.

Ensures compliance

Having your instruments professionally serviced and calibrated ensures they will pass audits, strengthening your customers trust in you.

Simplify your processes

Automatically book in appointments and receive reminders when your instruments are due to be serviced.

Full traceability

Receive a comprehensive service report for each instrument to keep in your records and improve your testing traceability.

Cost effective

Enter into multi-year service contracts to receive exclusive pricing, to make peace of mind even more affordable.

What is SafeContractor?

The SafeContractor scheme, operated by Alcumus, is part of the UK’s Safety Schemes in Procurement (SSIP) and holds UKAS accreditation, ensuring its assessment process is independently verified to national standards.

This means you can be secure in the knowledge that our UK technicians adhere to the highest standards when they visit your site.

View our accreditation

Alcumus SafeContractor is a leading accreditation scheme which recognises extremely rigorous standards in health and safety management amongst contractors. It is used by thousands of organisations in the UK including SMEs and FTSE 100 companies.